Metis
Manage your VoIP account using a range of powerful PBX and provisioning features.
Manage your VoIP account using a range of powerful PBX and provisioning features.
Use Metis’ powerful PBX features to take control over your business’s communications.
Route calls to a Work or Out of Office dial plan based on the current time. You can create rules for your work hours, holidays and any other occasion using time, day of the week, day of the month and month.
Create powerful dial plans using our step by step dial plan creator. All features come with no extra cost and include audio file playback, IVR menu options, call queuing, voicemail, cross-dial plan diverts, whispers, line identifiers and more.
You can create as many queues as you like. Configure them with a ringing strategy, an SLA target and a Redial After time. Additional options include custom period announcements and their frequency and whether members can take multiple calls. Queue members can pause/unpause from Metis, their phones and from the switchboard.
You can toggle call recording on and off for your numbers, select whether to record just inbound, outbound or both directions and set a retention period of up to 6 years for your call recording storage. You can download call recording files just a few minutes after your call has completed. We also offer storage integration with Amazon S3 storage buckets.
Our fraud prevention and detection systems constantly analyse traffic to ensure you are protected.
Configure up to 9 auto-attendant options for no extra cost. You can record the messages for your auto-attendant straight from your IP phone, or upload your own custom recordings to Metis. You can use a whisper or line identifier to inform call handlers which option callers select.
Metis allows for the provisioning of UK geographic and non-geographic numbers. These numbers can be allocated as any of the following: Inbound or Outbound numbers, fax to email or conference numbers. Metis allows for the immediate provisioning of the number which can be delivered to a configured IP handset within minutes.
You can add, update and remove users at any time via Metis. Add new extensions to generate authentication details for your IP phone, or add your Snom or Yealink MAC address into our provisioning platform for easy, no touch configuration options.
All voicemail boxes are configured with an email recipient, where any voicemails are converted into an email attachement and mailed to the recipient instantly, along with a timestamp, caller information and the duration of the voicemail message.
Pick up a call from a ringing handset within your organisation. You can enable this via Metis at no extra cost and upon request we can create individual Pickup Groups for your business' departments.
See a visual representation of your colleague's phone status using your IP phone. The feature is enabled via Metis at no extra cost and tells you whether your colleague is either on the phone, off the phone or if their phone is ringing.
Set up a short code in Metis that when dialed from your IP phone, prompts you to record a message. Once you're finished, the message is immediately uploaded to your Metis account and ready to use in dial plans.
Create outgoing groups for your business' departments and manage the number used for Caller ID presentation, whether to hide the caller ID and whether international dialing is allowed.
You can easily block nuisance numbers using Metis' call blocking feature. You can block a single number or a range of numbers from contacting you and you can block numbers from being called by specific outgoing groups too.
Manage all aspects of your account from Metis. Contact details, users, voicemails, numbers, invoices, everything.
A complete, up to date service charge sheet is available for all customers in Metis. You can always be sure of what you'll pay before adding a new service to your account.
Our own Snom and Yealink provisioning and device management platform is integrated into Metis. You can add your MAC addresses and assign them to an extension. Customise your IP phone by selecting from dozens of different phone settings, or create a settings template that's applied automatically to a specific phone model.
You can check the current registration status of all your extensions using our Diagnostics page.
Live chat is enabled by default for our customers and can be used for any questions you might have about Metis or for general enquiries too.
You can always reach us by telephone on 0161 660 2350 or 7878 from any handset connected to our network.
Email support is provided via voip@pack-net.co.uk and handled by our expert UK-based team.
