Due to public holidays in the UK, the Packnet office will be closed during normal business hours on Monday 1st May.
We are also using this opportunity to remind customers to send in their dial plan requirements for the bank holiday weekend before 16:00 28th April.
Read on for answers to commonly asked questions.
What are your bank holiday opening times?
Packnet’s bank holiday working hours:
Friday 28th April – 08:30 – 17:30 (open as usual)
Saturday 29th April – Closed
Sunday 30th April – Closed
Monday 1st May – Closed
Tuesday 2nd May – 08:30 – 17:30 (normal business hours)
Can I send in my dial plan requirements for you to do?
Yes, you can. Simply send an email to our support desk with your requirements for each day. Popular changes include diverting to voicemail or an out of hours answering service.
Can I do this myself?
Yes! To amend your incoming routing and use your “out of office hours” for Monday, follow these simple steps:
- Log in to your Metis account
- Click Incoming Calls from the navigation menu
- Click the Time of Day Routing tab
- Click Modify Routing Rule next to your number
- Confirm your working hours and click next
- Untick Monday from your applicable days
- Click submit
Remember to change it back when you get back into the office on Tuesday 2nd May.
That’s all from us. Enjoy your weekend.
