The Complete Cloud Phone System
Our cloud phone system and fully hosted platform is powered by Metis and has a full range of features to enhance your business communications.
Our cloud phone system and fully hosted platform is powered by Metis and has a full range of features to enhance your business communications.
Looking for a new phone number? Search our number ranges here.
Or transfer your existing number to Packnet
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*Rates may change at any time
After being introduced by a 3rd party several years ago, we've been delighted with Packnet and I can say quite definitively that their reseller platform is simply the best 3rd party product we use across our entire managed services portfolio.
- Jake Harrop, Director, Safetynet IT
After being at the mercy of a different VoIP supplier for a number of years, Packnet are a breath of fresh air. We've been a customer of Packnet's for 6 years now and would not think about looking anywhere else. The service has been rock solid from day one.
- Paul Kelly, Director, 2m Networks
The contract we signed is a rolling 30 day contract which speaks volumes, you don't build a business offering contracts like this without rock solid customer service. Highly recommended!
- Mark Collins, Technical Director, Social Care Network
Telephones work. Support desk available, knowledgeable, and helpful. Online customer portal simple to understand. New and additional services quickly and easily arranged. Hardware arrives on time and configured. In a league of their own compared to others we have dealt with.
- Dave Squire, Director, LinkUp Technologies
Porting is also painless so that has been a revelation too after years of hassle. Prices are good, accounts people are easy to deal with - its all good news with Packnet!!
Gill Forster, INS Ltd
Earlier today we had major issues with two of our Gigaset handsets & the base unit. We would like to take this opportunity to formally congratulate you on your easy to use support system and the excellent representatives who picked up our support call. Credit where credit is due.
- Don Wall, Senior Infrastructure Engineer, Bioxydyn
Great service, great support, the 2 important parts of any technical service delivery. I highly recommend Packnet.
- Roy Wilding, Creative Director, PushOn
By choosing a hosted telephony provider you are taking advantage of the latest available telephony technology. All of the heavy lifting which used to be a hassle, like updates, implementing new features and maintenance, are taken care of in the cloud by our engineers.
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Looking for an alternative to hosted telephony? Do you want to use your own IP PBX? No problem because you can still connect to Packnet’s platform using a SIP Trunk. Our SIP trunk services are proven compatible with popular PBX developers like 3CX and FreePBX.
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From conference phones to the latest desktop phones, we offer a full range of IP hardware for you to choose from. We also offer business-grade network equipment including routers and switches to help you along the way.
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Connectivity is the back-bone of any solid hosted telephony deployment. Our connectivity product portfolio ranges from ADSL to Fibre Leased Lines, ensuring we always have an option than can suit your business.
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Whether your business is a large enterprise or an SME, Packnet have a flexible, cost effective VoIP solution to suit your needs.
We are Packnet and since 2003 we have been providing VoIP services to over 500 businesses in the UK.
We are also business internet and SIP trunk providers and our plug and play VoIP hardware solutions allow our clients phone system to be up and running within 24hrs.
We pride ourselves on great product support and a reliable, cost effective managed VoIP service.
June 13, 2025 | Callum Douglas - Byrnes
We want to inform you of some new updates to the Metis portal’s broadband features. Updated Main Menu As we continue to improve our portal with new features, our Broadband section has expanded significantly from just a simple broadband report to a fully featured end-to-end ordering platform. Your Broadband page in the Metis main menu […]
Read the articleMay 28, 2025 | Callum Douglas - Byrnes
We’d like to inform you of a new Openreach process coming into effect on 1 June 2025, which will impact how appointed orders (those requiring a site visit by an Openreach engineer) are managed for Openreach SoGEA and FTTP services. What’s changing? Openreach is introducing a new Business Standard installation process that defines a minimum ‘Appointment […]
Read the articleMay 16, 2024 | Callum Douglas - Byrnes
It’s been a while since we’ve posted, so we thought we’d bring you up to speed with some of our recent Metis updates. Following on from our bigger releases like the Queues page and the new Extension & Voicemail page, we’ve spent some time improving the user experience of existing Metis features. For more information […]
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